Angry customer still gives us 5 stars? – Phaiser LLC

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Angry customer still gives us 5 stars?

Just recently, we had a customer who had a poor experience with their Phaiser bluetooth headphones. After 3 months, his headphones stopped working as they were supposed to. In spite of his poor experience, this customer still left a 5-star review for us on Amazon…

Amazon ReviewWhy?

Here’s what the customer said:

“Contacted Phaiser Customer Support, and had a replacement in 3 days, no questions asked. Well done, Phaiser. Well done. Needless to say, I will not buy any other brand going forward.”

Since you like to buy heaphones online, we know how fed up you feel from bad customer service.

According to Harris Interactive -- a major consumer think tank -- most customers only get their questions answered 50% of the time.  

Could you believe that?

Maybe you can. Just think about how many times have you emailed a company, and waited for a response for days…

Think about how many times you’ve struggled with an automated answering service that didn’t understand the words coming out of your mouth.

Remember how many hours you’ve sat on hold before speaking to a REAL PERSON.

Phaiser takes customer service WAAAY more seriously than that.

If you email us, we’ll get back to you in HOURS, not days. If you call, you’ll speak to a real person -- usually within minutes. And above all, you MUST leave the experience feeling satisfied. That’s our promise to you.

To learn more about Phaiser headphones, go here.

Best,

Martin Frischknecht

Founder, Phaiser.com


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